Privacy Policy
1. Who are we?
1.1 We are Ledgr Accountants Ltd. For privacy queries, you can contact us at team@ledgr-accountants.com. Other contact details are on our Website Terms & Conditions.
2. What’s the point of this policy?
2.1 This policy explains what to expect when we collect and use your personal information via our website or otherwise. By using our services, you acknowledge you have read and understood this policy. If you have any concerns, please contact us.
2.2 Generally, this policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
3. Might the policy change?
3.1 Yes. Please check this page whenever you visit our website, as we may update the policy from time to time. We will assume you agree to the new version of the policy if you continue to use the site after its effective date. Where appropriate, we may also notify you of significant changes by email.
4. What do we collect?
4.1 Information which you upload to our service or otherwise give us, such as:
Contact or other information which you give or allow us to use for newsletters or other marketing; Information that you include in communications with us.
4.2 Automated information about your use of our service such as: IP address, browser type and version, device type and operating system, mobile network data, unique identifiers, login details, referral source, and details of your activity with date/time stamps (including pages visited and searches).
4.3 Information about you may also be provided to us by others, for example: Limited billing information sent to us by our payment provider (e.g., name, email address, billing address).
5. What’s our reason for collecting the information?
5.1 Because it is in our legitimate interests (e.g., to manage and improve our services, track usage patterns, and prevent or detect fraud or abuse). This applies particularly to automated usage data.
5.2 Because you’ve given us consent (e.g., by ticking a box to receive newsletters or marketing). You can withdraw consent at any time by following the unsubscribe link in our emails or by contacting us at the email above.
5.3 Because it’s necessary to comply with legal or regulatory obligations.
6. How long do we keep personal information?
6.1 Marketing information (e.g., email addresses for newsletters) will be kept until you tell us to stop sending messages, though we may delete it sooner.
6.2 Automated browsing information is generally kept for up to 6 months, unless third-party providers (e.g., Google Analytics) keep it for longer under their own terms.
6.3 Some information may be kept for up to six years if needed for legal, regulatory, or tax reasons, to resolve disputes, prevent fraud, or enforce our terms.
7. To whom do we send or make available your personal information?
7.1 Service providers who support our operations, e.g., Wix (website hosting, live chat), HubSpot (marketing), Google (advertising/analytics), and other IT or security providers.
7.2 Regulators, the police and other law enforcement authorities where required by law.
7.3 Insurers and professional advisers in connection with our insurance cover or to handle legal claims.
7.4 Potential buyers (or their advisers) in the event of a sale, merger, or restructuring of our business.
8. Do we send your information outside the UK?
8.1 Your personal information (e.g., name, email, IP address, browsing data) may be transferred to companies outside the UK (generally the US) that provide us with services such as analytics, marketing, or IT hosting.
8.2 Where this happens, we ensure there is a lawful basis for the transfer – for example, by using Standard Contractual Clauses (SCCs) approved by the Information Commissioner. For example, HubSpot and Google rely on these clauses when transferring data outside the UK.
9. What rights do you have?
9.1 If the legal requirements are met, you have the right to: request access to your personal information, correct errors, request deletion or restriction of use, request data portability, and withdraw any consent you’ve given (e.g., marketing).
9.2 You may also have the right to object to certain uses of your personal information.
9.3 If you have a complaint, please contact us at the email above. If you are unhappy with our response or think we are not handling your data lawfully, you have the right to complain to the Information Commissioner’s Office (ICO).
9.4 For more information on your rights, visit the ICO’s website.
9.5 Our services are not directed at children, and we do not knowingly collect information from anyone under 18.
10. What about cookies?
10.1 We and/or third-party providers use cookies and similar technologies on our website. Cookies are small text files placed on your device to help websites function, improve performance, and provide information to the site owner or third parties.
10.2 We do not place cookies directly, but some of the services we use (listed below) do. These may collect data such as your IP address, browser type, device ID, and browsing activity.
10.3 You can manage your cookie preferences at any time via our cookie consent tool (banner on our website) or by adjusting your browser settings. Please note that blocking cookies may limit website functionality.
10.4 Examples of services that may set cookies:
- Wix (our website platform, including live chat). See Wix’s Cookie Policy.
- HubSpot (marketing forms and automation). See HubSpot’s Privacy & Cookie Policy.
- Google Ads (advertising and tracking via Google Tag). See How Google uses cookies.
